Get in touch

We reply within
24 hours

Have a question, found a bug, or want to suggest a feature? We read every message personally and respond fast.

How to reach us

We are a small team building Folo in public. Your messages go directly to the people building the product — not a support ticket system.

Email

For anything and everything. We reply within 24 hours.

hello@folo.it.com

Bug reports

Found something broken? Tell us exactly what happened and we will fix it fast. Screenshots help.

Report a bug

Feature requests

Tell us what you wish Folo could do. User requests directly shape our roadmap.

Suggest a feature

Accountant partnerships

Want to recommend Folo to your freelance clients? Get a free Pro account for life.

Partner with us

Send us a message

Fill in the form and we will get back to you within 24 hours.

We reply to every message within 24 hours.

FAQ

Frequently asked questions

Is Folo really free?
Yes. Core features including EU invoicing, tax calculator, earnings pots, VAT tracker, financial health score, and accountant portal are completely free forever. The Pro plan at €9.99/month unlocks cash flow forecast, client profitability tracker, annual tax summary PDF export, recurring invoices, and contract generator.
Which EU countries does Folo support?
Folo supports invoicing and financial tracking for all 27 EU member states. Full tax and contributions calculations currently cover Slovakia and Czech Republic with country-specific rates and rules. Germany, Poland, Hungary, France, and the Netherlands are coming in Q3 2026. All other EU countries get standard EU invoicing and basic financial tracking immediately.
Is my financial data safe?
Yes. All data is encrypted with AES-256 both in transit and at rest. Data is stored in EU data centres only. We are fully GDPR compliant. We never sell your data or share it with third parties. You can export or delete all your data at any time from the Settings page.
Can my accountant access my data?
Yes. You invite your accountant via a read-only link from Settings. They can view all your invoices, income summary, expense categories, VAT position, and annual tax summary without being able to edit anything. No Folo account required on their end.
How does the founding member offer work?
The first 50 people who sign up get Folo Pro free for life — all Pro features forever at no cost. In exchange we ask for your feedback as early users. Once the 50 spots are gone, they are gone permanently. Current count is shown on the homepage.
What is the flat-rate expense toggle?
In Slovakia and Czech Republic, freelancers (živnostníci / OSVČ) can claim 60% flat-rate expenses instead of tracking real expenses. This reduces your taxable income significantly. Folo lets you switch this on with one click and instantly shows you your recalculated tax liability so you can compare both methods and pick the better one.
How does the VAT threshold tracker work?
Folo tracks your rolling 12-month turnover in real time and shows you a progress bar toward your country's VAT registration threshold. When you reach 75% of the threshold you get a warning. At 90% you get an alert to consider registering. This prevents the most common and expensive mistake EU freelancers make.
What is the auto-split earnings pot system?
When a payment arrives, Folo automatically splits it into separate virtual pots: tax reserve (recommended 25%), savings (you set the %), investment (optional), and the remainder is your income. You never mix money that belongs to the tax authority with your personal income again.
Do you have a mobile app?
The web app is fully optimised for mobile and can be installed to your home screen as a PWA (Progressive Web App) — it works like a native app with no App Store required. A native iOS and Android app is on our roadmap for Q4 2026. We are also working toward Google Play Store listing.
How do I cancel my Pro subscription?
Go to Settings, scroll to Plan and Billing, and click Cancel subscription. You keep Pro access until the end of your current billing period. No cancellation fees. No awkward retention flow. No questions asked.
Can I use Folo if I work with clients in multiple EU countries?
Yes. Folo supports multi-currency invoicing in EUR, CZK, GBP, USD and more. For cross-border EU B2B invoices, Folo includes the reverse charge clause automatically when required. You can set up client profiles for different countries and Folo applies the correct invoice rules for each.
Is Folo suitable for newly registered freelancers?
Yes — in fact it is ideal. Starting out with the right financial habits from day one is much easier than correcting problems later. Folo sets up your tax reserve, contributions estimate, and invoicing in about 5 minutes. You start your first year knowing exactly what you owe and when.